I've always had high regard for Kawasaki's motorcycles, at least I used to, until the past year…
My second Kawi, a beautiful Titanium coloured 2005 ZX-10R which I bought brand new for $15,009 dropped a valve a few months after the warranty expired.
The dealer informed me that it would cost over $7600 to fix it!! I was astounded and contacted Kawasaki to see if they would help, as something like this should never happen to a bike that's only a year and a half old!!
I'm in my mid-forties and have never abused the bike, yes, I've driven it fast and done lots of ramps and had lots of fun with it but it was never abused, I'm the only one who's rode it except for the mechanic. I tend to keep my bikes a long time and take care of them.
Anyway, a rep at Kawi said they may be able to help me but they needed more info. The Kawi rep was extremely busy (he was covering for someone else) and it took a long time – just under a month, at which point the dealer (Cycle World) went bankrupt (or whatever happened), they called and told me to pick up my pieces!! It was one of the worst days of my life, bringing my bike home in pieces.
Things dragged on forever; two letters to the president of Kawasaki Canada were completely ignored. The rep I’d been dealing with left the company and I was passed on to another.
In the interim, I bought another bike, an ’07 Yamaha R6. :o))
Finally, months after filing a complaint with the Better Business Bureau (BBB), I was advised by Kawasaki that I had to arrange to take the pieces to another dealer so they could again figure out the cause of the failure.
Kawasaki has no motorcycle dealers left in Toronto (I wonder why??), and the two remaining dealers in Pickering & Woodbridge weren't terribly interested in getting involved, citing a lack of cooperation from Kawasaki Canada. I was finally able to get the bike in to another dealership on January12th, 2008 and then the waiting began yet again, call after call to the dealer and to Kawasaki yielded little result. The dealer eventually informed me that they had completed their inspection and believed that the failure was caused by a manufacturing defect. The mechanic showed me the pieces and explained how a ‘keeper’ had popped off of a valve, allowing the valve to fall down into the cylinder (while I was travelling at 110 km/hr), things went really bad from there…scoring the cylinder, puncturing the piston and so on…
During a trip around the world I shared, my woeful Kawasaki experience with many people, including at the Dubai Motor show, where it was apparently the first year that Kawi’s were available there.
In mid-February 2008, I was told by the dealership that Kawasaki was going to help me out, and that they just had to figure out the details between Kawasaki and the dealership.
After two months had passed, Kawasaki then, I’m told, asked the dealer to ship the engine to them for examination. More delay and phone calls…
On March 26th, finally after the bike had been at the dealership for over three months (in addition to nearly a month a Cycle World), I got a call from the dealership saying that Kawasaki had ‘declined to participate’. Several subsequent calls to Kawasaki have gone unanswered.
To say I’m frustrated and disappointed would be a gross understatement.
I will not give up…this letter is the first of many that I will post on the internet, I will re-activate the BBB complaint and numerous other measures as necessary, I will not stop until this gets resolved!
Please feel free to contact me at PouncingTiger1@rogers.com.
Review about: Kawasaki Motorcycle.
Monetary Loss: $15000.